Frequently Asked Question and Discreet Billing


Updated June 1st, 2020 | For Immediate Release

Thank you for trusting us with your online shopping needs. We appreciate the loyalty and support during these unprecedented events occurring around the world.

All Shipments are operating normal with no reported delays!

Our staff is working each day and monitoring several situations within our distribution network. This is a fluid process and has been changing each day. We have setup remote workstations for our staff as needed while keeping our warehouse functioning daily.

While it’s our primary goal to offer uninterrupted service, it’s our TOP PRIORITY to keep our staff healthy so that we may continue to provide the world class service you expect from us.

Vist our COVID-19 Updates page for the most recent updates and any possible shipping delays

Absolutely! prides ourselves on maintaining the highest levels of confidentiality and privacy for our customers. We ship our packages in plain unmarked brown boxes, or solid white garment bags when called for. You may visit our Shipping Information Page for all the details. This information is also conveniently located on each product page in the shipping tab, along with reviews, and the size guide for that particular product.


We also bill your credit card as Good Monkey, LLC. This is what will show up on your credit card or billing statement so don’t be alarmed when you see it. Just remember that “It’s All Good” with and Good Monkey.

SexyShoes are experts at large size footwear for all genders. We offer very extensive fit guides for each product that are conveniently located on the product page. These guides are specific to the product and brand you are viewing direct from the manufacture. We also have a complete fit guide page for Fetish, Footwear, Dresses, Costumes, Plus Size, Corsets, and Intimate/Lingerie. To best use our fitting guides you should know your bust, waist, and hip measurements. Our fit guides include these diagrams and will help you to make the perfect choice. Also, note most one size items are going to fit more on the small/medium side unless it is marked as a One Size Plus item. Our fit guides also include more information on this for you.


Corset Sizing is very important. It is also important to understand the difference between a “real” functioning corset versus a corsalette. We offer many types of corsets in plus size and regular sizes. If you are looking for that hourglass figure, we recommend Daisy Corsets, and select ones with real steel boning. We offer serval varieties to choose from with every option in regular and plus sizes S,M,L,XL, and 1X-6X!

Always select a corset that matches your size requirements, do not purchase one smaller thinking that I will provide a friendlier hourglass shape. It will only be too tight, uncomfortable, and unusable. On the other hand, if you go too large it will not provide the shape you want so make sure to measure yourself before making your final choice. If you feel that you’re in between sizes, always go up to the next larger size. Adjustments can be made with the lacing in most cases. If you have any questions you may always call the Sexy Team at 800-716-8617 and we will help guide you towards the perfect item.

You are at the right place! We have specialized in generous sized high heels for over 20 years. We recommend adding 2 sizes to a women’s soe size to convert into a mens size. For example, if you wear a size 10 men’s, purchase a woman's size 12.


Our footwear conversion guide is extensive and shows these conversions measurements in inches and metric, as well as guides for Australia, Japan, Europe and the U.K.

If your foot is a “C” Width or on the wide side, we offer a selection of wide width footwear in several heel heights.

Also, don’t search pointy toe pumps if you have a wide foot. You will only be disappointed, and your little toes will be in shattering pain all night. Nobody wants that when your unleashing that inner sexy all night long!

Look for a round toe, or open toe sandal. We have thousands to choose from. Use the feature filters on the left side of our site to search by round toe, or sandal along with your size. You will find it fun searching and discovering all the different options.


Sparkling or glistening material. Small pieces of light-reflecting decorative material.

Genuine Leather
Genuine Leather is very durable and usually has a supple and comfortable feel with a textured pattern. its’ the highest quality material of all used in shoe-making.


Patent Leather
Sporting a high gloss finish, patent leather has long been established as leather that is considered uptown and formal.


Faux Leather
Semi-shiny to non-shiny man made material. PU can be used as a vegetarian alternative to leather. Some people refer to it this way because there is no animal or living specie involved in the manufacturing process of PU footwear. Today's faux leather options are exceptional and sometimes from the touch you would be hard pressed to know the difference.


Genuine Satin
A type of textile weave that makes a glossy fabric. Though this method is most classically used with silk thread, it can also be used with other materials like polyester, acetate, nylon, and rayon.


Disk-shaped beads used for decorative purposes.


Genuine Suede
Leather with the flesh side rubbed to make a velvety nap. Most suede leather in today's popular priced stores are pig suede leather. The highest quality suede leather is called kid suede leather. Don't be fooled and think you can find this quality cheaply. I good pair of kid suede leather or boots will cost a minimum of $300-400 dollars.
Yes, we have over 10,000 Items in Stock. That said, we want to offer you the most comprehensive one-stop shop for EVERYTHING SEXY! Therefore, we do partner with carefully hand-picked Brands whom we personally know and have worked with for over 15 years.


We carefully analyze the customer buying trends and do our best to keep everything in one location, but sometimes we have weekly orders coming, or other methods to get your Sexy Shoes direct to your door.

If you received only one tracking number, it just means that item shipped separately because we did not have it in the same warehouse. We may drop ship that package direct to you which will save time whenever possible.


Don’t worry though, the other tracking numbers will be coming later that day, or the following.

Unfortunately, we do not offer exchanges. For the simple reason that our inventory and products are in high demand. By the time you get your package back to us, there is a good chance that the item you wanted to exchange for will be gone.


This will create further dis-satisfaction and complicate the return process. Our policy and recommendation are that you order the item you want to exchange for, print out the return label and return the unused merchandise back to us. We will promptly refund your money and any shipping charges paid since you were exchanging for another product by purchase.

We understand the frustration of waiting to get payment back for returned merchandise. We have been putting a lot of time into creating a streamlined effective return policy that gets funds to you asap.

SexyShoes will return the funds to you within 2 business days upon receipt and inspection of the return. We ask that you give us about 5-10 days from the time you drop off the package for return dispatch before expecting to see the credit back on your card.

The banks are quick to take away our money, but slow to give it back. If you paid by Paypal, we can immediately credit you back this method. If you paid by debit or credit card, it may take an additional 2-3 days for the funds to show in your account.

For any reason, if you have not received a refund within 10 days of return dispatch, email or call us directly so we can further track and investigate the location of the package. We want your refund applied so that you can continue to stay sexy!

Sexyshoes wants you to be 100% SATISFIED with your purchase and have one of the BEST Return policy’s online today. You may return your product if not completely satisfied for a full 60 days. There are some instances where you cannot return merchandise for legal and health reasons. We charge a flat fee of $6.00 for an entire return regardless of size.


Our return department lets you see your purchases logged on, how much time you have left to make a return, and what is non-returnable. You my visit our Returns Info Page for more information.

The following items would be examples of things which are not returnable:

  • Any item which was worn and without manufacture defect.
  • Any Lingerie or Swimwear Piece which has touched your private areas. Not only is it Unhealthy, its against the law for us to resell unopened packages which appear to have been tried on.
  • Unsealed Hosiery and Panties
  • Items with tags removed
  • Items not in the original packaging
  • Any Last Chance Sale or Closeout Sale Item
  • Wigs and hair pieces


    Visit our Returns page for a more compete list and definition of our return policy. If you are not sure about a product, just call or email us and we will make sure you get what is needed in the right size and style. Remember, we have over 20 years’ experience in making high heels!


  • Don’t be alarmed! This is very rare, but in come cases you may get an automated tracking email if your order is shipping to a PO/APO Box, or Internationally.

    The reason for this is because sometimes we must get a missing item shipped in from one of our suppliers if it is not readily in our warehouse to consolidate your entire order for final delivery. You are just getting a notification that the merchandise is in-route to us for final shipment to you. You will be getting a second tracking notification within a few days reflecting the final delivery to our address on order.

    If you happen to be in Sunny Naples, FL give us a call and reserve some time to meet with us. We do invite the public by appointment only. We are very busy here trying to keep you sexy! Our office and warehouse, primarily consist of office space, shoe displays, color swatches, and tools to design shoes… and lots of large computer screens!


    We are planning to begin introducing Facebook live events to have discussions with our fans about style trends, answer questions, share ideas on upcoming footwear styles, and get feedback on what you want to see in the next seasons collections. This is actually an area we are really excited to move into in the near future. Getting more in touch with our fans and listening to your suggestions is on our agenda at this time!

    Yes! You may visit our Int'l Shipping FAQ's Page for more details on the entire shipping options and details for shipping internationally with SexyShoes.
    There is a good chance that you may receive a VAT or tax bill for your merchandise. is not responsible for these charges, and we cannot provide information on confirming or denying if you will be charged. All we can say is that there is a good chance if your country imposes taxes on merchandise coming from the outside.
    If you have made a mistake with your order please let us know as soon as possible. If you advise us of your mistake, and provided the product you did want to buy hasn’t been sold, we should be able to adjust your order for you. The sooner you let us know, the higher the chance that we can rectify it for you. Please let us know asap by emailing


    Generally we need to know the same day if you find that you made an error on your order. After the order ships we cannot cancel it or make other changes.


    Normal processing times on orders is 2-3 days plus shipping. If you need an item to arrive the next day we suggest that you call our office at 800-716-8617 by 2pm EST. We can usually accommodate your request, or at least advise you of the next quickest available method for the product(s) you need.

    Our new shipping and checkout system all will now reflect all the rush shipping options when available and provide more details on the transit and processing times so that you can be fully informed on when to expect your shipment.


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